Our pledge

We aim to promote a safe and secure environment for people to live in. We aim to prevent anti-social behaviour from happening. We set out clear requirements of our tenants in our tenancy agreements, and take enforcement action where appropriate. We work in partnership with the police and other partners to prevent and deal with anti-social behaviour.

In line with our service standards for dealing with anti-social behaviour, we will:

• Use a range of prevention measures to reduce anti-social behaviour
• Take a victim-centred approach
• Investigate all complaints of anti-social behaviour
• Always have someone available to deal with anti-social behaviour during office hours
• Respond to racial harassment and domestic violence within 24 hours
• Remove offensive or discriminatory graffiti within 24 hours of it being reported
• Support and work with you in trying to resolve your complaint
• Agree an action plan with you within two weeks of you reporting an incident and review this every month
• Offer clear advice and support when you report an incident
• Use a range of legal and non-legal remedies to resolve anti-social behaviour, taking an approach that is appropriate to the case
• Review all open cases after three months
• If we feel your case should be closed, we will discuss this with you and give you an opportunity to appeal
• After your case is closed we will ask for your opinion on how we dealt with the case.